Cancellation Policy

Last updated: August 2026

1. Cancelling Before Dispatch

If you cancel a booking before a driver and vehicle have been dispatched toward your pickup point, no cancellation charge applies.

2. Cancelling After Dispatch

If a driver has already been dispatched or has arrived at the pickup point, a reasonable cancellation charge may apply to cover the driver's travel and time. This will be communicated to you at the time of cancellation.

3. No-Shows

If the driver arrives at the agreed pickup point and time and the passenger is not reachable or does not show up within a reasonable waiting period, the trip may be treated as a no-show and billed accordingly.

4. Rescheduling

You can reschedule a booking free of charge, subject to vehicle availability for the new date and time — call us as early as possible to arrange this.

5. Refunds

Since most bookings are paid at the end of the trip rather than in advance, refunds typically apply only to advance payments collected for reservation purposes, and are processed within a reasonable number of business days.

Questions about any of this? Contact us or call +91 77997 90773.